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Whenever a complaint is made directly to the Board as a whole or to a Board member as an individual, it will be referred to the District Administrator for study and resolution, if possible.

The District Administrator will develop a procedure for courteously receiving complaints, and will take steps to make proper replies to complainants.  If resolution of a problem cannot be accomplished at the building level, either party may refer the matter to the District Administrator for review.

The Board will consider hearing citizen complaints when they have not been resolved by the District Administrator. Matters referred to the Board as a whole must be in writing, should clearly identify the problem, and specifically state the desired action.  The Board will not consider or act on complaints that have not been explored at the administrative level.

Adopted:  date of Manual adoption